To create a generic support ticket, e-mail Terry OIT . For more urgent issues, call the Help Desk at 706-542-6799.
Requests made outside normal operating hours (M–F, 8–5) will be handled the next business day.
UGA EITS Support
Other Helpful Resources
Terry OIT Services
End-User Support Services
Focused on direct support for faculty, staff, and students.
- Faculty support for the Learning Management System (eLC)
- Course Evaluations Administration and End-User Support
- One-on-One End User Training
- Set up and installing new and repurposed computers
- Diagnosing computer hardware issues
- Connect and configure desktop printers, scanners, and networked multi-function printers
- Loaner equipment
- Consulting on equipment orders for faculty and staff
Classroom & AV Services
Support for instructional spaces and events.
- Design and management of classroom-related technology
- Classroom Maintenance
- Classroom & Event AV Support
Infrastructure & Systems Management
Back-end systems and network operations.
- Server & Network Management
- Installation and configuration of licensed software
- Maintain software licensing compliance
- Administering college-level listservs
Applications, Data & Security Services
Development, analytics, and compliance.
- Applications Development
- Data Analytics
- Information Security Compliance