Akshat Lakhiwal

Akshat Lakhiwal is an Assistant Professor at the University of Georgia’s Terry College of Business. His research focuses on the human side of the future of work, specifically examining the unintended consequences that arise as organizations adopt intelligent and autonomous systems. Through his work, he investigates how interacting with these technologies reshapes individual psychological states, ethical frameworks, and evaluative judgments, and how these micro-level shifts impact broader organizational governance, strategy, and performance.

His research is backed by pluralistic methodological designs, including experimentation, econometrics, and machine learning. His work has been accepted for publication in leading journals such as MIS Quarterly and the Journal of Management Information Systems. Akshat serves on the Editorial Review Board for the Decision Sciences Journal and is a Guest Editorial Review Board member for the Information & Management special issue on “Transformative AI in Online Markets: Development, Impact, and the Road Ahead.” His work has also been presented at several conferences, including the International Conference of Information Systems (ICIS) on Information Systems and Technology (CIST) and the Annual INFORMS Meeting.

Akshat received an MBA from the Indian Institute of Technology Delhi and a PhD in Information Systems (with a minor in Data Science) from the Kelley School of Business, Indiana University.

• Ph.D., Information Systems and Data Science, Kelley School of Business, Indiana University (U.S.), 2023
• M.B.A., Management, Indian Institute of Technology, New Delhi (India), 2016
• B. Tech., Electronics and Communication, Uttarakhand Technical University, Dehradun (India), 2014

• Unintended impacts of IT use
• Intelligent/autonomous systems management
• Conflicting states and behaviors in technology-mediated environments

Journal Articles

• Lakhiwal, A., Bala, H., & Leger, P. M. “Ambivalence is Better than Indifference: Behavioral and Neurophysiological Assessment of Ambivalence in Online Environments.” MIS Quarterly (2023).
• Dennis, A., Lakhiwal, A., & Sachdeva, A. “User Reactions to AI Agents as Team Members: Effects on Satisfaction, Conflict, Trustworthiness, and Willingness to Work With.” Journal of Management Information  Systems (2023).

Book Chapters

• Todd, T. N., Lakhiwal, A., Léger, P. M., & Bala, H. (2025). How Generative AI Review Summaries Disrupt Users’ Evaluative Processes in Online Purchase Environments. In NeuroIS Retreat (pp. 1-10). Cham: Springer Nature Switzerland.
• Todd, T. N., Lakhiwal, A., Bala, H., Léger, P. M., Kamouni, I. E., & Boasen, J. (2024). Generative AI Review Summaries and Their Impact on Ambivalence and User Behavior: An Eye-Tracking Study. In NeuroIS Retreat (pp. 1-9). Cham: Springer Nature Switzerland.
• Lakhiwal A., Bala H., and Léger P.M. “Neurophysiological Assessment of Ambivalence to Information,” In: Davis F. D., Riedl R., vom Brocke J., Léger P. M., Randolph A. B., Fischer T. (eds) Information Systems and Neuroscience. NeuroIS 2020. Lecture Notes in Information Systems and Organization, vol. 43. Springer, 2020.
• Lakhiwal, A., & Kar, A. (2016). “Insights from Twitter Analytics: Modeling Social Media Personality Dimensions and Impact of Breakthrough Events.” In 15th Conference on e-Business, e-Services, and e-Society (I3E) (pp. 533-544). Springer International Publishing.

• Editorial Review Member, Decision Sciences Journal, 2026–present
• Guest Editorial Review Member, Information & Management Special Issue on "Transformative AI in Online Markets: Development, Impact, and the Road Ahead", 2026–present, 2026–present
• Associate Editor, International Conference of Information Systems (I.C.I.S.), 2024–present
• Associate Editor, Academy of Management (A.o.M.) Conference, 2024–present
• Managing Editor, MIS Quarterly Executive, 2018–2020

• Outgoing Doctoral Student Award, Kelley School of Business, Indiana University (2023)
• William G. Panschar Undergraduate Teaching Award for Associate Instructors, Kelley School of Business (2022)
• Alan R. Dennis Fellowship, Kelley School of Business, Indiana University (2021)
• Doctoral Students Service Award, Association of Information Systems (2020)
• Department Shield & Gold Medal for Outstanding Achievements, Department of Management Studies, IIT-Delhi (2017)

• Associate Instructor, Kelley School of Business, Indiana University (U.S.), 2020-2023