Akshat Lakhiwal

Akshat Lakhiwal

  • Assistant Professor, Department of Management Information Systems


Akshat is an Assistant Professor at the University of Georgia’s Terry College of Business. He received an MBA from the Indian Institute of Technology at New Delhi and a PhD in information systems from the Kelley School of Business, Indiana University. His research uses methodologies such as experimentation, econometrics, and machine learning to examine unintended changes in individuals’ reactions and subsequent outcomes emerging from their interaction with intelligent systems (e.g., artificial intelligence) and information technologies (ITs). His work has been accepted for publication in MIS Quarterly and Journal of Management Information Systems and has also been presented at several premier conferences including the Conference on Information Systems and Technology, the Annual INFORMS Meeting, and the Neuro IS Retreat 2020.


  • Ph.D., Information Systems and Data Science, Kelley School of Business, Indiana University (U.S.), 2023
  • M.B.A., Management, Indian Institute of Technology, New Delhi (India), 2016
  • B. Tech., Electronics and Communication, Uttarakhand Technical University, Dehradun (India), 2014

Research Interests

  • Unintended impacts of IT use
  • Intelligent/autonomous systems management
  • Conflicting states and behaviors in technology-mediated environments


Journal Articles

  • Lakhiwal, A., Bala, H., & Leger, P. M. “Ambivalence is Better than Indifference: Behavioral and Neurophysiological Assessment of Ambivalence in Online Environments.” MIS Quarterly (2023).
  • Dennis, A., Lakhiwal, A., & Sachdeva, A. “User Reactions to AI Agents as Team Members: Effects on Satisfaction, Conflict, Trustworthiness, and Willingness to Work With.” Journal of Management Information  Systems (2023).

Book Chapters

  • Lakhiwal A., Bala H., and Léger P.M. “Neurophysiological Assessment of Ambivalence to Information,” In: Davis F. D., Riedl R., vom Brocke J., Léger P. M., Randolph A. B., Fischer T. (eds) Information Systems and Neuroscience. NeuroIS 2020. Lecture Notes in Information Systems and Organization, vol. 43. Springer, 2020.
  • Lakhiwal, A., & Kar, A. (2016). “Insights from Twitter Analytics: Modeling Social Media Personality Dimensions and Impact of Breakthrough Events.” In 15th Conference on e-Business, e-Services, and e-Society (I3E) (pp. 533-544). Springer International Publishing.

Editorial Appointments

  • Managing Editor, MIS Quarterly Executive, 20182020
  • Associate Editor, International Conference of Information Systems (I.C.I.S.), 20242024
  • Associate Editor, Academy of Management (A.o.M.) Conference, 20242024

Awards, Honors, and Recognition

  • Outgoing Doctoral Student Award, Kelley School of Business, Indiana University (2023)
  • William G. Panschar Undergraduate Teaching Award for Associate Instructors, Kelley School of Business (2022)
  • Alan R. Dennis Fellowship, Kelley School of Business, Indiana University (2021)
  • Doctoral Students Service Award, Association of Information Systems (2020)
  • Department Shield & Gold Medal for Outstanding Achievements, Department of Management Studies, IIT-Delhi (2017)

Prior Professional Positions

  • Associate Instructor, Kelley School of Business, Indiana University (U.S.), 2020-2023