Elena Karahanna
Department of Management Information Systems

C. Herman and Mary Virginia Terry Distinguished Chair of Business Administration & UGA Distinguished Research Professor

C413 Benson Hall
630 S. Lumpkin St.
Athens, GA, 30602
Email Address
Elena Karahanna's Personal Website


PhD, MIS, University of Minnesota, 1993

MBA, Business Administration, Lehigh University, 1988

BS, Computer Science, Lehigh University, 1986


Distinguished Research Professor, University of Georgia, 2016

AIS Sandra Slaughter Service Award, The Association for Information Systems (AIS), 2015

UGA Teaching Excellence Award, University of Georgia, 2013

AIS Fellow, The Association for Information Systems (AIS), 2012

UGA Teaching Excellence Award, University of Georgia, 2011

Terry Research Award, University of Georgia, Terry College of Business, 2010

UGA Teaching Excellence Award, University of Georgia, 2003

OCIS Reviewer of the Year, Academy of Management, 2002

IMS Dept. Instructor of the Year Award, Florida State University, 1998

Areas of Expertise

  • Health IT
  • Conversational Agents
  • Social Bots
  • User-Generated Content
  • IS Leadership
  • Technology Acceptance, Resistance, and Use
  • Culture

Research Interests

  • Conversational Agents
  • Social Bots
  • Health IT
  • User-Generated Content

Selected Publications

Journal Articles

  • Claggett, J.L. and Karahanna, E. Unpacking the Structure of Coordination Mechanisms and the Role of Relational Coordination in an Era of Digitally-Mediated Work ProcessesAcademy Of Management Review, 43:4, 2018, pp. 704-722
  • Karahanna, E., Liu, B., Serrano, C. and Chen, A. Capitalizing on Heath Information Technology to Enable Digital Advantage in US HospitalsMIS Quarterly, 43:1, March 2019, pp. 113-140
  • Karahanna, E., Benbasat I., Bapna, R., and Rai, A. “Editor’s Comments: Opportunities and Challenges for Different Types of Online Experiments,” MIS Quarterly, 42:4, December 2018, pp. iii-x.
  • Chen, A. and Karahanna, E. Life Interrupted: Examining the Effects of Work-Related Technology-Mediated Interruptions on Work and Life OutcomesMIS Quarterly, 42:4, December 2018, pp. 1023-1042
  • Karahanna, E., Xu, S., Zhang, A., Xu, Y. The Needs-Affordances-Features (NAF) Perspective for the Use of Social MediaMIS Quarterly, 42:3, September 2018, pp. 737-756. 
  • Salge, C. and Karahanna, E. 2018Protesting Corruption on Twitter: Is it a Bot or is it a Person?Academy of Management Discoveries,4(1):32-49
  • Liu, Q. and Karahanna, E. 2017The Dark Side of Reviews: The Swaying Effects of Online Product Reviews on Attribute Preferences ConstructionMIS Quarterly41(2):427-448
  • Serrano, C. and Karahanna, E. 2016The Compensatory Role of User Capabilities in Task Performance Outcomes: An Empirical Assessment in Technology-Mediated Medical ConsultationsMIS Quarterly40(3):597-622
  • Rigdon, E.E., Becker, JM, Rai, A., Ringle, C.M., Diamantopoulos, A., Karahanna, E., Straub, D.W., and Dijkstra, T.K. 2014Conflating Antecedents and Formative Indicators: A Comment on Aguirre-Urreta and MarakasInformation Systems Research 25(4):780-784
  • Dawson, G., Karahanna E., and Buchholz, A. 2014A Study on Psychological Contract Breach Spillover in Multiple Agency Relationships in Consulting Professional Service FirmsOrganization Science25(1):149-170
  • Karahanna, E. and Preston, D. 2013The Effect of Social Capital of the Relationship between the CIO and Top Management Team on Firm PerformanceJournal Of Management Information Systems ,30(1):15-55
  • Williams, C. and Karahanna, E. 2013Causal Explanation in the Coordinating Process: A Critical Realist Case Study of Federated IT Governance StructuresMIS Quarterly37(3):933-964
  • Polites, G. and Karahanna, E. 2013The Embeddedness of IS Habits in Organizational Routines: Development and DisruptionMIS Quarterly37(1):221-246
  • Polites, G. and Karahanna, E. 2012 Shackled to the Status Quo: The Inhibiting Effects of Incumbent System Habit, Switching Costs, and Inertia on New System AcceptanceMIS Quarterly36(1):21-42 **MIS Quarterly 2012 Best Paper Award **
  • Preston, D. and Karahanna, E. 2009Antecedents of IS Strategic Alignment: A Nomological NetworkInformation Systems Research,20(2):159-179
  • Choudhury, V. and Karahanna, E. 2008The Relative Advantage of Electronic Channels: A Multi-Dimensional ViewMIS Quarterly,32(1):179-2000
  • Karahanna, E., Agarwal, R. and Angst, C. 2006Reconceptualizing Compatibility Beliefs in Technology AcceptanceMIS Quarterly,30(4):781-804
  • Srite, M. and Karahanna, E. 2006The Role of Espoused National Cultural Values in Technology AcceptanceMIS Quarterly30(3):679-704
  • Gefen, D., Karahanna, E., and Straub D.W. 2003Trust and TAM in Online Shopping: An Integrated ModelMIS Quarterly 27(1):51-90
  • Agarwal, R. and Karahanna, E. 2000Time Flies When You Have Fun: Cognitive Absorption and Beliefs about Information Technology UsageMIS Quarterly 24(4):665-694
  • Karahanna, E., Straub, D.W., and Chervany, N.L. 1999Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption BeliefsMIS Quarterly 23(2):183-213
  • Straub, D.W. and Karahanna, E. 1998Knowledge Worker Communications and Recipient Availability: Toward a Task Closure Explanation of Media ChoiceOrganization Science9(2):1-16
  • Straub, D.W., Limayem, M. and Karahanna, E. 1995Measuring System Usage: Implications for IS Theory TestingManagement Science41(8):1328-1342.