Service sector performance and methods designed to improve service sector competitiveness. The operations management decisions in service businesses in relation to productivity, quality, work force management, location, capacity, the effect of new technologies, and international issues.

Semester Course Offered

Offered every year.

Grading System

A-F (Traditional)


MGMT 3000 or MGMT 3000H or MGMT 3000E

Athena Title

Service Operations Management

Syllabi MGMT 4260
Credit Hours 3.0