Areas of Interest

Data Analysis & Research Methods

Motivation

The IS field is particularly well suited to aid both scholars and practitioners in approaches to data analysis.

Methods/Data

Our group is exploring the boundaries of statistical data analysis, social network analysis, qualitative data analysis, mixed methods approaches, and computational social science.

Sample Papers

  • Pigni, F., Piccoli, G., Watson, R. T. (forthcoming). Digital Data Streams: Creating value from the real-time flow of big data. California Management Review.
  • Rigdon, E. E., Becker, J. M., Rai, A., Ringle, C. M., Diamantopoulos, A., Karahanna, E., Straub, D., Dijkstra, T. , . Conflating Antecedents and Formative Indicators: A Comment on Aguirre-Urreta and Marakas. Information Systems Research, 25 (4): 780–784.
  • Gaskin, J., Berente, N., Lyytinen, K., Yoo, Y. , . Toward Generalizable Sociomaterial Inquiry: A Computational Approach for ‘Zooming In & Out’ of Sociomaterial Routines. MIS Quarterly, 38 (3): 849–872.
  • Berente, N. T., Gal, U., Hansen, S. , . Ethical Implications of Social Stratification in Information Systems Research. Information Systems Journal, 21 (4).

Digital Innovation Platforms & Infrastructure

Motivation

Any form of contemporary innovation is enabled by multiple digital ecologies. Those ecologies involve diverse technological and knowledge resources that bring about some of society's biggest changes.

Methods/Data

We study digital innovation platforms and sociotechnical infrastructures that enable innovation from a variety of angles. We focus on a variety of contexts—from computational science and cyberinfrastructure, to the automotive industry, to knowledge management across a variety of industries. In particular we are interested in the relationship between digital technologies and industrial organization through a lens of modularity.

Sample Papers

  • Tiwana, A. (forthcoming). Platform Desertion by App Developers. Journal of Management Information Systems.
  • Tiwana, A. (forthcoming). Evolutionary Competition in Platform Ecosystems. Information Systems Research.
  • Tiwana, A. , . Platform Ecosystems: Aligning Architecture, Governance, and Strategy. Morgan Kauffman.
  • Lee, J., Berente, N. , . The Era of Incremental Change in the Technology Innovation Life Cycle: An Analysis of the Automotive Emission Control Industry. Research Policy, 42 (8).
  • Lee, J., Berente, N. , . Digital Innovation and the Division of Innovative Labor: A Dual‐hierarchy View of Complex Product Architectures. Organization Science, 23 (5): 1428–1447.
  • Tiwana, A., Konsynski, B., Bush, A. , . Platform Evolution: Coevolution of Platform Architecture, Governance, and Environmental Dynamics. Information Systems Research, 21 (4): 675–687.

Energy Informatics

Motivation

Energy Informatics is founded on the recognition that flow networks, in their various forms, are the major suppliers and consumers of energy. The efficiency of flow networks can be improved by collecting and analyzing appropriate information to optimize their performance.

Methods/Data

Use of data from sensor networks and other sources to analyze energy systems, optimize their efficiency, and thus improve overall energy consumption or production.

Sample Papers

  • vom Brocke, J., Seidel, S., Loos, P., Watson, R. T. , . Green IS – Information Systems for Environmental Sustainability. Business & Information Systems Engineering, 4 (1): 47–47.
  • Watson, R. T., Corbett, J., Boudreau, M.-C., Webster, J. , . An information strategy for environmental sustainability. Communications of the ACM, 55 (7): 28–30.
  • Watson, R. T., Boudreau, M.-C. , . Energy Informatics. Athens, GA: Green ePress. Available from Amazon (Kindle format). Graphics (pdf).
  • Watson, R. T., Boudreau, M.-C., Chen, A. J. W. , . Information Systems and Environmentally Sustainable Development: Energy Informatics and New Directions for the IS community. MIS Quarterly, 34 (1): 23–38.
  • Watson, R. T., Boudreau, M.-C., Li, S., Levis, J. , . Telematics at UPS: En route to Energy Informatics. MIS Quarterly Executive, 9 (1): 1–11.

Enterprise Information Systems

Motivation

Enterprise information systems such as ERP, CRM, and PLM are the biggest IS investments for most organizations.

Methods/Data

We engage in intensive field-work to explore the organizational ramifications of enterprise information systems.

Sample Papers

  • Berente, N., Lyytinen, K., Yoo, Y., King, J. L. (forthcoming). Routines as the Shock Absorbers of Organizational Transformation: Integration, Control, and NASA’s Enterprise Information System. Organization Science.
  • Berente, N., Yoo, Y. , . Institutional Contradictions and Loose Coupling: Post‐Implementation of NASA’s Enterprise Information System. Information Systems Research, 23 (2): 376–396.
  • Berente, N., Yoo, Y. , . Dressage, control, and enterprise systems: the case of NASA’s Full Cost initiative. European Journal of Information Systems, 19 (1): 21–34.
  • Goodhue, D., Chen, D., Boudreau, M.-C. , . Addressing business agility challenges with enterprise systems. MIS Quarterly Executive, 8 (2): 73–88.
  • Boudreau, M. -C., Robey, D. , . Enacting Integrated Information Technology: A Human Agency Perspective. Organization Science.

Healthcare IS

Motivation

Information systems are revolutionizing healthcare and UGA MIS researchers have partnered with some of the nation’s top healthcare providers to study the different ways that IS affects healthcare outcomes.

Methods/Data

We combine a variety of approaches including quantitative survey-based and qualitative interview-based research, as well as intensive use of observation and analysis of secondary data.

Sample Papers

  • Serrano, C., Karahanna, E. (forthcoming). The Compensatory Role of User Capabilities in Task Performance Outcomes: An Empirical Assessment in Technology-Mediated Medical Consultations. MIS Quarterly.
  • Safadi, H., Chan, D., Dawes, M., Roper, M., Faraj, S. , . Open-source health information technology: A case study of electronic medical records. Health Policy and Technology, 4 (1): 14–28.
  • Smith, H. A., Watson, R. T. , . Restructuring Information Systems following the divestiture of Carestream Health. MIS Quarterly Executive, 12 (3): 167–177.
  • Claggett, J. L., Watson, R. T., Boudreau, M.-C. , . Greenway Medical Technologies : The Pace-Setting David of Electronic Health Records. Communications of AISA, 29 (1).
  • Serrano, C., Karahanna, E. ` , . An Innovation Ahead of Its Time: Understanding the Factors Influencing the Acceptance of Walk-In Telemedicine Clinics. New Technologies for Advancing Healthcare and Clinical Practices, 326–346.
  • Serrano, C. I., Karahanna, E , . An exploratory study of patient acceptance of walk-in telemedicine services for minor conditions. International Journal of Healthcare Information Systems and Informatics (IJHISI),, 4 (4): 37–56.
  • Abraham, D. C., Watson, R. T., Boudreau, M.-C. , . Ubiquitous access: On the frontlines of patient care and safety. Communications of the ACM, 51 (6): 95–99.
  • Garfield, M. J., Watson, R. T. , . Four case studies in state-supported telemedicine initiatives. Telemedicine Journal and e-Health, 9 (2): 193–202.

IS Adoption & Use

Motivation

A persistent challenge associated with information systems involves whether they will get adopted and used effectively to their full potential so that anticipated benefits are realized.

Methods/Data

We explore the factors that drive the acceptance, resistance, and use of IS by people both in organizational contexts as well as for personal purposes (e.g., e-commerce). We also dig into whether an IS fits with the organizational tasks it is intended to support using a theoretical lens of "task-technology fit."

Sample Papers

  • Polites, G., Karahanna, E. , . The Embeddedness of IS Habits in Organizational Routines: Development and Disruption. MIS Quarterly, 37 (1): 221–246.
  • Polites, G., Karahanna, E. , . Shackled to the Status Quo: The Inhibiting Effects of Incumbent System Habit, Switching Costs, and Inertia on New System Acceptance. MIS Quarterly, 36 (1): 21–42.
  • Choudhury, V., Karahanna, E. , . The Relative Advantage of Electronic Channels: A Multi-Dimensional View. MIS Quarterly, 32 (1): 179–200.

Faculty

IS Design & Development

Motivation

The design and development of information systems is an incredibly complex endeavor rife with numerous pitfalls.

Methods/Data

We study actual system development in and between organizations from an organizational perspective, but also from a technical standpoint.

Sample Papers

  • Tiwana, A. , . Novelty-Knowledge Alignment: A Theory of Design Convergence in Systems Development. Journal of Management Information Systems, 29 (1): 13–50.
  • Smith, H. A., Watson, R. T., Sullivan, P. , . Delivering Effective Enterprise Architecture at Chubb Insurance: A Case Study. MIS Quarterly Executive.
  • Liu, Q., Karahanna, E., Watson, R. T. , . Unveiling user-generated content: designing websites to best present customer reviews. Business Horizons, 54: 231–240.
  • Tiwana, A. , . Systems Development Ambidexterity: Explaining the Complementary and Substitutive Roles of Formal and Informal Controls. Journal of Management Information Systems.
  • Tiwana, A. , . Knowledge-Governance Fit in Systems Development Projects. Information Systems Research, 20 (2): 180–197.

IS Leadership, Strategy, & Governance

Motivation

Information systems are essential to setting contemporary strategy—information systems reshape traditional industries, enable novel business models, and allow for unprecedented levels of productivity.

Methods/Data

We take a variety of approaches to understand strategic implications of IS and investigate appropriate IS governance and leadership approaches. Since the consulting field is so important to IS leadership, we also explore a variety of leadership issues associated with consultants.

Sample Papers

  • Rai, A., Arikan, I., Pye, J., Tiwana, A. (forthcoming). Fit and Misfit of Plural Sourcing Strategies and IT-enabled Process Integration Capabilities: Consequences for Firm Performance in the U.S. Electric Utility Industry. MIS Quarterly.
  • Tiwana, A., Kim, Steve (forthcoming). Discriminating IT Governance. Information Systems Research.
  • Kim, S., Tiwana, A. (forthcoming). Chicken or Egg? Sequential Complementarity among Salesforce Control Mechanisms. Journal of Academy of Marketing Science.
  • Plangger, K., Watson, R. T. (forthcoming). Balancing customer privacy, secrets and surveillance: insights and management. Business Horizons.
  • Dawson, G., Karahanna, E., Buchholz, A. , . A Study on Psychological Contract Breach Spillover in Multiple Agency Relationships in Consulting Professional Service Firms. Organization Science, 25 (1): 149–170.
  • Tiwana, A., Konsynski, B., Venkatraman, N. , . Introduction to the Special Issue on IT and Organizational Governance: The IT Governance Cube. Journal of Management Information Systems, 30 (3): 7–12.
  • Karahanna, E., Preston, D. , . The Effect of Social Capital of the Relationship between the CIO and Top Management Team on Firm Performance. Journal of Management Information Systems, 30 (1): 15–55.
  • Williams, C., Karahanna, E. , . Causal Explanation in the Coordinating Process: A Critical Realist Case Study of Federated IT Governance Structures. MIS Quarterly, 37 (3): 933–964.

Online Communities & Social Media

Motivation

The Internet has enabled an abundance of online communities — enabling a wide range of social networks and manifesting in new forms of organizing, such as crowdsourcing and open source projects.

Methods/Data

We take a variety of approaches, including novel computational methods, to analyze online communities and understand the new forms of human interaction and behavioral and organizational phenomena associated with them.

Sample Papers

  • Johnson, S., Safadi, H., Faraj, S. , . The Emergence of Online Community Leadership. Information Systems Research, 26 (1): 165–187.
  • Karahanna, E., Xu, S., Zhang, A. , . Psychological Ownership Motivation and Use of Social Media. Journal of Marketing Theory and Practice, 23 (2): 185–207.
  • Lin, J., Robey, D., Boudreau, M.-C. , . The Nature of Hybrid Community: An Exploratory Study of Open Source Software User Groups. The Journal of Community Informatics, 11, No. 1.
  • Li, S., Karahanna, E. , . Online Recommendation Systems in a B2C e-Commerce Context: Review and Future Directions. Journal of the Association for Information Systems, (16) 2: 72–107.
  • Liu, Q., Karahanna, E., Watson, R. T. , . Unveiling user-generated content: designing websites to best present customer reviews. Business Horizons, 54: 231–240.
  • Watson, R. T., Boudreau, M.-C., York, P., Greiner, M., Wynn, D. , . The business of open source. Communications of the ACM, 51 (4): 41–46.