Faculty & Staff at Terry

Faculty Profile

Karen Napoleon

Address:
422 Brooks Hall
Athens, GA 30602

Email

Office Phone:
706.542.3701
Karen Jo Napoleon  
Lecturer
Department of Management [ Website ]

At Terry Since 1996

Education:

M.S.M, Georgia Institute of Technology, Management  (1990)
Ph.D., Georgia Institute of Technology, Operations Management  (1997)
B.S., University of Pittsburgh, Management  (1987)

Research Interests:

Service Operations, Information Technology

Selected Publications:

Book Chapters
Karen Napoleon and Cheryl Gaimon . "Information Technology in Structured and Unstructured Service Environments." New Service Development, pp. 45.
Journal Articles
Karen Napoleon and Cheryl Gaimon . "The Creation of Output and Quality in Services: A Framework to Analyze Information Technology-Worker Systems ." Production and Operations Management, 13, (Fall, 2004), pp. 245-259.

Courses:

MGMT 7110 Production and Operations Management
MGMT 7120 Production and Operations Management
MGMT 7130 Supply Chain Management
MGMT 7220 Project Management
MGMT 7260 Service Operations Management