The Help Desk
304 Sanford Hall
706.542.6799
help@terry.uga.edu

Equipment Instructions—Sanford 112, 209, 212, 309, 312

Using the touch screen panel
- Troubleshooting problems using the touch screen panel [see all]:
Using the instructor's computer for audio/video presentations
- Troubleshooting problems using the instructor's computer for audio/video presentations [see all]:
Using the VCR to present a taped program
- Troubleshooting problems using a VCR to present taped programs [see all]:
Using the VCR to watch a live TV program
- Troubleshooting problems using the VCR to view live TV [see all]:
Using the Elmo document camera to show transparent and non-transparent notes or 3-D objects
- Troubleshooting problems using the Elmo document camera[see all]:
Using a laptop for audio/video presentations
- Troubleshooting problems using a laptop to make an A/V presentation [see all]:
Using the programmable lighting
- Troubleshooting problems using the programmable lighting [see all]:

Using the Touch Screen Control Panel:

The touch screen control panel is located on top of the lectern. It is used to operate the ceiling mounted projector, the VCR, and the audio system. The touch screen will go dark after a period of inactivity. Touch the screen to reactivate it.

While using the Touch Screen, you may encounter the following problems:

a. Touch Screen:

Problem: The touch screen control panel stays dark after you touch it.
The touch screen control panel may not sense a touch if it is too light. Try touching the screen more firmly, keeping your fingers in contact with the screen for a couple of seconds, and moving your fingers across the screen. If the problem persists, then report it to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Using the Instructor's Computer for Audio/Video Presentations:

Unlock and open the lectern doors for the keyboard tray and the computer compartment (left, front-side) with the C413A key.
Turn the computer on if it is off. You may leave the computer on when you are finished.
Lower the automatic projection screen. The projection screen is controlled from a control panel on the wall next to the whiteboard. Press the down button to lower the screen, or press the up button to raise the screen.
Turn the ceiling-mounted projector on by pressing the On button located in the Video Projector Power area of the touch screen control panel. It will take up to 30 seconds for the projector to warm-up to full intensity.
Set the audio/video input source to the computer by pressing the Main PC button located in Program Source area of the touch screen control panel. You can adjust the volume with the four buttons located in the Main Volume area of the touch screen control panel. Press the up-arrow button to raise the volume. Press the down-arrow button to lower the volume. The Preset button sets the volume at a predefined level. The Mute button sets the volume at an inaudible level.
When you have finished with your presentation always turn the projector off by pressing the Off button located in the Video Projector Power area of the touch screen control panel.
Raise the projection screen by pressing the up button on the control panel next to the whiteboard.
Close and lock all open lectern doors.

While using the Instructor's Computer, you may encounter the following AV problems:

a. Computer:

Problem: The computer will not come on.
Make sure that the power strip in the computer compartment of the lectern is on. If the problem persists report it to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

b. Projector:

Problem: The projector does not come on.
The projector might have been turned off recently and is still in its shutdown cycle. The shutdown cycle lasts up to five minutes. Wait for a few minutes and try again. If the problem persists, report it to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The audio and video are from the wrong source, or the projector shows only a blank blue image and there is no sound.
Sometimes the electronics do not register a change in the input source. Try pressing the Main PC button again. If that does not work, try pressing each of the Program Source buttons sequentially until you return to the Main PC button.

Problem: The projector does not show anything.
Make sure that the projector is on by pressing the On button located in the Video Projector Power area of the touch screen control panel. If the two lights on the front of the projector are green, then the projector is on. If the projector still will not come on, then report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The projector shuts down unexpectedly and without warning.
The projector may have overheated. In this case it will automatically shut down until it cools off. It will take at least five minutes for the projector to cool sufficiently. The projector will automatically come on again once it has finished cooling. If the projector does not come back on after 10 minutes, then the problem is not overheating. The projector's motherboard might have failed. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The image on the projection screen is dim or faint.
The bulb in the projector needs to be replaced. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The image on the projection screen flashes or flickers repeatedly.
A component of the electronics needs to be fixed or replaced. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The word “LAMP” flashes in a corner of the projection screen for five seconds and then stops.
The bulb in the projector has been in use for 700 or more hours. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The projector emits smoke or sparks.
The projector has failed and must be replaced. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

c. Sound

Problem: There is no sound.
Make sure that the room's audio is not muted. Press the Preset button in the Main Volume area of the touch screen control panel.

Problem: There is still no sound.
Make sure that the computer's audio is not muted. When the computer's audio is muted you will see the word “MUTE” on the screen with a symbol that looks like a speaker with a line through it, an icon on the taskbar (bottom of the screen) that looks like a speaker with a red circle and line over it, or both. In this case follow the instructions below.

With the mouse right-click on the taskbar icon that looks like a speaker with a red circle and line over it, and select “Open Volume Controls” from the pop-up menu.
A new window named Play Control will appear with several volume sliders and mute checkboxes. If the “Play Control” slider is all the way down then move it all the way up, but be ready to adjust the room's volume on the touch screen control panel. If the checkbox named “Mute all” is checked, then uncheck it.
If any of the other sliders are all the way down or mute checkboxes are checked, then try adjusting the sliders or unchecking the checkboxes.
Close the Play Control window.

If the problem persists, report it to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Using the VCR to present a taped program:

Preview the taped program if it was recorded on any VCR other than those in the TCB classrooms before you attempt to present it to an audience. All the VCRs in the TCB classrooms are the same kind so that they all have the same tracking settings. An outside VCR's tracking settings may be different. The VCRs in the TCB classrooms will try to automatically adjust to the tape's tracking setting, but sometimes the VCR may be unable to do this. In this case the taped program will appear jittery, shaky, or unstable. The TCB Helpdesk can preview the taped program for you, or you can do so by going to an unused classroom.
Unlock and open the lectern door to the right, front-side compartment with the C413A key.
Lower the automatic projection screen. The projection screen is controlled from a control panel on the wall next to the whiteboard. Press the down button to lower the screen, or press the up button to raise the screen.
Turn the ceiling-mounted projector on by pressing the On button located in the Video Projector Power area of the touch screen control panel. It will take up to 30 seconds for the projector to warm-up to full intensity.
Set the projector's input source to the VCR by pressing the VCR button located in Program Source area of the touch screen control panel.
Insert your videocassette into the VCR. The VCR will not play the tape automatically. Do not put non-VHS tapes into the VCR even if you have an adapter.
All of the basic functions of the VCR are controlled with the eight buttons located in the VCR Transport area of the touch screen control panel. Press the Play button to play the tape.
When you have finished with your presentation remove the tape from the VCR. Press the Eject button located on the front of the VCR to retrieve the tape.
Turn the projector off by pressing the Off button located in the Video Projector Power area of the touch screen control panel.
Set the projector's input source to the computer by pressing the Main PC button located in Program Source area of the touch screen control panel.
Raise the projection screen by pressing the up button on the control panel next to the whiteboard.
Close and lock all open lectern doors.

While using the VCR, you may encounter the following AV problems:

a. Projector:

Problem: The projector does not come on.
The projector might have been turned off recently and is still in its shutdown cycle. The shutdown cycle lasts up to five minutes. Wait for a few minutes and try again. If the problem persists, report it to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The audio and video are from the wrong source, or the projector shows only a blank blue image and there is no sound. Sometimes the electronics do not register a change in the input source. Try pressing the Main PC button again. If that does not work, try pressing each of the Program Source buttons sequentially until you return to the Main PC button.

Problem: The projector does not show anything. Make sure that the tape is playing. Press the Play button again. The digital read-out on the front of the VCR should show a triangle and a counter that is increasing when the tape is playing.

Problem: The projector still does not show anything. Make sure that the projector is on by pressing the On button located in the Video Projector Power area of the touch screen control panel. If the two lights on the front of the projector are green, then the projector is on. If the projector still will not come on, then report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The projector still does not show anything. Make sure that the VCR is on. If the problem persists, then report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The image on the projection screen is jittery, shaky, or unstable. The tracking on the VCR used to record the program was different from that of the VCR in this room. All the VCRs in TCB classrooms will try to automatically adjust their tracking to match that of the tape. Wait for a minute to give the VCR time to adjust. If the image does not improve, then the VCR is unable to match the tape's tracking. In this case the tape will have the same problem on all the VCRs in TCB classrooms. You may report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The projector shuts down unexpectedly and without warning. The projector may have overheated. In this case it will automatically shut down until it cools off. It will take at least five minutes for the projector to cool sufficiently. The projector will automatically come on again once it has finished cooling. If the projector does not come back on after 10 minutes, then the problem is not overheating. The projector's motherboard might have failed. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The image on the projection screen is dim or faint. The bulb in the projector needs to be replaced. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The image on the projection screen flashes or flickers repeatedly. A component of the electronics needs to be fixed or replaced. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The word “LAMP” flashes in a corner of the projection screen for five seconds and then stops. The bulb in the projector has been in use for 700 or more hours. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The projector emits smoke or sparks. The projector has failed and must be replaced. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

b. Sound

Problem: There is no sound. Make sure that the room's audio is not muted. Press the Preset button in the Main Volume area of the touch screen control panel.

c. VCR:

Problem: The tape is jammed in the VCR or the VCR breaks the tape. Do not attempt to remove a jammed or broken tape from the VCR. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Using the VCR to Watch a Live TV Program:

Lower the automatic projection screen. The projection screen is controlled from a control panel on the wall next to the whiteboard. Press the down button to lower the screen, or press the up button to raise the screen.
Turn the ceiling-mounted projector on by pressing the On button located in the Video Projector Power area of the touch screen control panel. It will take up to 30 seconds for the projector to warm-up to full intensity.
Set the projector's input source to the VCR by pressing the VCR button located in Program Source area of the touch screen control panel.
Find the channel that is televising the program you want to watch. The channel changing functions of the VCR are controlled with two Channel buttons located in the VCR Transport area of the touch screen control panel. Press the up-arrow button to change to the next highest channel. Press the down-arrow button to change to the next lower channel. University Cablevision carries TV programming on channels 2 through 62. Channel 14 continuously lists which TV stations are carried on each channel.
When you are finished watching the TV program set the channel back to channel one.
Turn the projector off by pressing the Off button located in the Video Projector Power area of the touch screen control panel.
Set the projector's input source to the computer by pressing the Main PC button located in Program Source area of the touch screen control panel.
Raise the projection screen by pressing the up button on the control panel next to the whiteboard.

While using the VCR, you may encounter the following AV problems:

a. Projector:

Problem: The projector does not come on.
The projector might have been turned off recently and is still in its shutdown cycle. The shutdown cycle lasts up to five minutes. Wait for a few minutes and try again. If the problem persists, report it to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The audio and video are from the wrong source, or the projector shows only a blank blue image and there is no sound. Sometimes the electronics do not register a change in the input source. Try pressing the Main PC button again. If that does not work, try pressing each of the Program Source buttons sequentially until you return to the Main PC button.

Problem: The projector does not show anything. Make sure that the projector is on by pressing the On button located in the Video Projector Power area of the touch screen control panel. If the two lights on the front of the projector are green, then the projector is on. If the projector still will not come on, then report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The projector still does not show anything. Make sure that the VCR is on. If the problem persists, then report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The projector shows a blank blue image on the projection screen even though VCR is the selected program source. The tracking on the VCR used to record the program was different from that of the VCR in this room. All the VCRs in TCB classrooms will try to automatically adjust their tracking to match that of the tape. Wait for a minute to give the VCR time to adjust. If the image does not improve, then the VCR is unable to match the tape's tracking. In this case the tape will have the same problem on all the VCRs in TCB classrooms. You may report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The projector shuts down unexpectedly and without warning. The projector may have overheated. In this case it will automatically shut down until it cools off. It will take at least five minutes for the projector to cool sufficiently. The projector will automatically come on again once it has finished cooling. If the projector does not come back on after 10 minutes, then the problem is not overheating. The projector's motherboard might have failed. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The image on the projection screen is dim or faint. The bulb in the projector needs to be replaced. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The image on the projection screen flashes or flickers repeatedly. A component of the electronics needs to be fixed or replaced. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The word “LAMP” flashes in a corner of the projection screen for five seconds and then stops. The bulb in the projector has been in use for 700 or more hours. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The projector emits smoke or sparks. The projector has failed and must be replaced. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

b. Sound

Problem: There is no sound. Make sure that the room's audio is not muted. Press the Preset button in the Main Volume area of the touch screen control panel.

Using the Elmo Document Camera to show Transparent and Non-Transparent Notes or 3-D Objects:

Unlock and open the lectern door to the right-side compartment with the C413A key.
Pull the tray on which the Elmo sits out of the lectern until the Elmo is completely outside of the lectern making sure not to pull the cables attached to the Elmo excessively.
Push and hold down the Unlock button located next to the camera arm.
Raise the camera arm as far as it will go and release the “Unlock” button to lock the camera arm in the raised position.
Raise the left lamp arm to a suitable position and repeat with the right lamp arm.
Turn the Elmo on by flipping the switch located on the left side of the Elmo.
Lower the automatic projection screen. The projection screen is controlled from a control panel on the wall next to the whiteboard. Press the down button to lower the screen, or press the up button to raise the screen.
Turn the ceiling-mounted projector on by pressing the On button located in the Video Projector Power area of the touch screen control panel. It will take up to 30 seconds for the projector to warm-up to full intensity.
Set the projector's input source to the Elmo Document Camera by pressing the Document button located in Program Source area of the touch screen control panel.
Rotate the camera to show the display surface.
Adjust the Elmo Document Camera's display settings. The Elmo has its own control panel located adjacent to the display surface. The Elmo's control panel has six sections named Lamp, Input, Posi/Nega, Color/B&W, Zoom, and Focus. Each section is described below.

Lamp: This section has two On/Off buttons labeled Upper and Base. The Upper Lamp button controls the lamps on the right and left lamp arms for showing non-transparent notes and objects. The Base Lamp button controls the lamp under the display surface for showing transparencies.

Input: This section has three buttons labeled Internal, AV1, and AV2. Internal Input should be selected. If AV1 or AV2 Inputs are selected, then you will see nothing on the projection screen.

Posi/Nega: This section has one button that toggles between a positive image and a negative image. The lights labeled P and N indicate which setting is selected. You will usually want to have the positive image selected.

Color/B&W: This section has one button that toggles between a color image and a black & white image. The lights labeled C and B&W indicate which setting is selected. You will usually want to have the color image selected.

Zoom: This section has two buttons labeled Tele and Wide. Press the Tele button to zoom in. Press the Wide button to zoom out.

Focus: This section has three buttons labeled Manu N, Manu F, and Auto. The Manu N and Manu F buttons allow you to manually adjust the camera's focus. The Auto button sets the camera to adjust its focus automatically. You will usually want to have the Auto Focus selected.
When you are finished using the Elmo turn the lamps off.
Turn the Elmo off by flipping the switch on the left side of the Elmo.
Lower the right lamp arm to the display surface.
Lower the left lamp arm until it touches the right lamp arm.
Push and hold down the Unlock button as you lower the camera arm as far as it will go. Rotate the camera so that it does not touch the display surface.
Push the tray on which the Elmo sits into the lectern as far as it will go.
Close and lock the right-side door of the lectern.
Turn the projector off by pressing the Off button located in the Video Projector Power area of the touch screen control panel.
Set the projector's input source to the computer by pressing the Main PC button located in Program Source area of the touch screen control panel.
Raise the projection screen by pressing the up button on the control panel next to the whiteboard.

While using the Elmo, you may encounter the following AV problems:

a. Elmo:

Problem: The cables attached to the Elmo will not stretch far enough for the Elmo to be completely outside the lectern. Sometimes the cables attached to the Elmo may get caught on something inside the lectern. If you feel resistance when pulling the tray on which the Elmo sits out, do not attempt to force it further. Find which cable is causing the resistance by pulling carefully on each in turn. When you have identified which cable is causing the resistance you may attempt to resolve the problem. You may also contact the TCB Helpdesk located in Sanford 304 or by phone at 542-6799 for help.

Problem: The Elmo does not come on. The power cable may have come loose. Locate the power cable plug on the back of the Elmo and make sure that the cable is not loose.

Problem: The Elmo still does not come on. The Elmo's power cable is connected to a power strip located in the computer compartment of the lectern. It may have come loose from the power strip or the power strip may have been turned off. Use the C413A key to open the left, front-side door of the lectern. Just inside is the power strip. If the power strip's power switch is lit, then the strip is on. In this case look for unplugged power cables and plug any that you find into the power strip.

Problem: The Elmo still does not come on. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

b. Projector:

Problem: The projector does not come on. The projector might have been turned off recently and is still in its shutdown cycle. The shutdown cycle lasts up to five minutes. Wait for a few minutes and try again. If the problem persists, report it to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The video is from the wrong source, or the projector shows only a blank blue image. Sometimes the electronics do not register a change in the input source. Try pressing the Document button again. If that does not work, try pressing each of the Program Source buttons sequentially until you return to the Document button.

Problem: The projector does not show anything. Make sure that the projector is on by pressing the On button located in the Video Projector Power area of the touch screen control panel. If the two lights on the front of the projector are green, then the projector is on. If the projector still will not come on, then report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The image on the projection screen shows the correct input source, but appears to be a negative image, out of focus, black & white, zoomed in, or not properly illuminated. Make sure that the Elmo's display settings are adjusted properly. These settings are described earlier in this step.

Problem: The projector shuts down unexpectedly and without warning. The projector may have overheated. In this case it will automatically shut down until it cools off. It will take at least five minutes for the projector to cool sufficiently. The projector will automatically come on again once it has finished cooling. If the projector does not come back on after 10 minutes, then the problem is not overheating. The projector's motherboard might have failed. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The image on the projection screen is dim or faint. The bulb in the projector needs to be replaced. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The image on the projection screen flashes or flickers repeatedly. A component of the electronics needs to be fixed or replaced. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The word “LAMP” flashes in a corner of the projection screen for five seconds and then stops. The bulb in the projector has been in use for 700 or more hours. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The projector emits smoke or sparks. The projector has failed and must be replaced. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Using a Laptop for Audio/Video Presentations:

Lower the automatic projection screen. The projection screen is controlled from a control panel on the wall next to the whiteboard. Press the down button to lower the screen, or press the up button to raise the screen.
Turn the ceiling-mounted projector on by pressing the On button located in the Video Projector Power area of the touch screen control panel. It will take up to 30 seconds for the projector to warm-up to full intensity.
Lower the automatic projection screen. The projection screen is controlled from a control panel on the wall next to the whiteboard. Press the down button to lower the screen, or press the up button to raise the screen.
Turn the ceiling-mounted projector on by pressing the On button located in the Video Projector Power area of the touch screen control panel. It will take up to 30 seconds for the projector to warm-up to full intensity.
Lower the automatic projection screen. The projection screen is controlled from a control panel on the wall next to the whiteboard. Press the down button to lower the screen, or press the up button to raise the screen.
Turn the ceiling-mounted projector on by pressing the On button located in the Video Projector Power area of the touch screen control panel. It will take up to 30 seconds for the projector to warm-up to full intensity.

While using a Laptop, you may encounter the following AV problems:

a. Projector:

Problem: The projector does not come on. The projector might have been turned off recently and is still in its shutdown cycle. The shutdown cycle lasts up to five minutes. Wait for a few minutes and try again. If the problem persists, report it to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The audio and video are from the wrong source, or the projector shows only a blank blue image and there is no sound. Sometimes the electronics do not register a change in the input source. Try pressing the Laptop button again. If that does not work, try pressing each of the Program Source buttons sequentially until you return to the Laptop button.

Problem: The projector does not show anything. Make sure that the projector is on by pressing the On button located in the Video Projector Power area of the touch screen control panel. If the two lights on the front of the projector are green, then the projector is on. If the projector still will not come on, then report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The projector shows a blank blue image even though Laptop is the selected program source. Make sure that the laptop video cable is connected as described above. Try changing the laptop's video display mode again as described above. If the problem persists, report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The projector shuts down unexpectedly and without warning. The projector may have overheated. In this case it will automatically shut down until it cools off. It will take at least five minutes for the projector to cool sufficiently. The projector will automatically come on again once it has finished cooling. If the projector does not come back on after 10 minutes, then the problem is not overheating. The projector's motherboard might have failed. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The image on the projection screen is dim or faint. The bulb in the projector needs to be replaced. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The image on the projection screen flashes or flickers repeatedly. A component of the electronics needs to be fixed or replaced. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The word “LAMP” flashes in a corner of the projection screen for five seconds and then stops. The bulb in the projector has been in use for 700 or more hours. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The projector emits smoke or sparks. The projector has failed and must be replaced. Report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

b. Sound

Problem: There is no sound. Make sure that the room's audio is not muted. Press the Preset button in the Main Volume area of the touch screen control panel.

Problem: There is still no sound. Make sure that the laptop's audio is not muted. When the laptop's audio is muted you will see the word “MUTE” on the screen with a symbol that looks like a speaker with a line through it, an icon on the taskbar (bottom of the screen) that looks like a speaker with a red circle and line over it, or both. In this case follow the instructions below for laptops running Windows operating systems.

With the mouse right-click on the taskbar icon that looks like a speaker with a red circle and line over it, and select “Open Volume Controls” from the pop-up menu.

A new window named Play Control will appear with several volume sliders and mute checkboxes. If the “Play Control” slider is all the way down then move it all the way up, but be ready to adjust the room's volume on the touch screen control panel. If the checkbox named “Mute all” is checked, then uncheck it.

If any of the other sliders are all the way down or mute checkboxes are checked, then try adjusting the sliders or unchecking the checkboxes.

Close the Play Control window.

If the problem persists, report it to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Using the Programmable Lighting:

The lights in this room are operated from a control panel on the wall next to the whiteboard. The control panel has six buttons labeled On, A, B, C, D, and Off. The On button turns all lights in the room on. The Off button turns all lights in the room off. The A, B, C, and D buttons can be programmed to produce various lighting “scenes”. The scene programming control panel is adjacent to the lighting control panel on the wall next to the whiteboard. To set or change a scene, use the instructions below.

Flip open the faceplate that covers the scene programming controls next to the light wall panel.
Turn lights on or off until you find a scene that is acceptable. The green bars correspond to a subset of the lights in the room, and the two buttons below the bar raise and lower the level of the bar. The level of the bar usually doesn't matter since the lights have just one brightness level. If all the lights on a bar are off, then the subset of lights corresponding to that bar are off.
The “Fade” button controls the rate of change between scenes.
Save your scene by pressing the “Set” button that is marked with a symbol that looks like an “S” on top of another “S”. Then press one of the buttons marked A, B, C, or D on the light wall panel to specify which one corresponds to the scene you just created.
Keep in mind that others may reprogram the scenes in the room. Therefore you may have to recreate your scene if you want to use it again.

While using the lighting, you may encounter the following problems:

a. Lights:

Problem: Some or all of the lights do not come on. Press the On button to turn all the lights on. If some or all of the lights still do not come on, then report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.

Problem: The “scene” is not correct. Try each of the A, B, C, and D buttons to see if one of them is programmed to the scene you want. If you just programmed a scene, then try programming it again following the instructions carefully. If the problem persists, then report this problem to the TCB Helpdesk located in Sanford 304 or by phone at 542-6799.




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