Computer Setup Request Page

Terry Helpdesk policies and procedures are aligned with the University of Georgia's Computer Security and Ethics regulations, which can be found at http://www.uga.edu/~compsec/. It is recommended that all computer users review these University policies, including those for Computer Ethics at Georgia, which can be found at http://www.uga.edu/~compsec/summary.html.

• Request Machine Setup

Is a MyID (Arches) account required to complete this online process?

Yes. To use this online request process, you must have a MyID account for the person requesting an account or computer setup. If the user is a new hire and doesn't have a MyID account yet, go to https://www.arches.uga.edu/myid/ and create the MyID account. Once the MyID account has been created, please return to this page to complete the automated request process.

Do I need the UGA control number to submit a computer setup request?

Yes. For computer setup requests, the computer must be on campus and tagged with a UGA control number. Please call Property Control at 706.542.6988 to request identification tags for new equipment or to replace missing tags. We will not service untagged equipment.

How will I know that the Help Desk gets this request?

Completed forms are entered into the system and processed in the order they are received. Once you have completed this form, you can expect to hear from us several times:

• We will send you an acknowledgement that we have received your request and provide you a case number.
• We will review your information and call to go over any questions we may have about your request.
• For new computer setups, we will schedule an appointment in which we will need approximately 2 hours with you and your computer to ensure your system is set up correctly.
• If you have any questions about completing this form, please call the helpdesk at 542.6799.