Former Executive Vice President, Mobility Customer Service, AT&T
Debbie Storey (AB '80, MBA '06) retired in 2016 after nearly 34 years with AT&T. In her most recent role as executive vice president — AT&T Mobility Customer Service, Storey oversaw customer care for all business and consumer AT&T Mobility customers, including advanced technical and digital support and social media. She managed a $1.5 billion operating budget and delivered more than $1.6B in total revenue.
Prior to this role, Storey was senior vice president — talent development and chief diversity officer at AT&T, responsible for identifying and developing leaders across 240,000 employees in 60 countries, aligning managers with the company's priorities and employee engagement. She also oversaw the award-winning AT&T University, as well as the company's efforts to leverage diversity and inclusion to drive innovation and growth. In this role, she worked with global employees to launch five international employee resource groups.
Storey joined the company in 1982 and held numerous positions throughout her 34 years with AT&T in the areas of customer service, sales, operations, network, M&A, and HR.
She began her career in the print advertising and publishing business, starting in customer service and assuming increasing levels of responsibility including vice president and general manager of the printing business and vice president of operations, advertising, and publishing. She moved into AT&T's Network business unit in 2005 as vice president of the Broadband Transformation Program Management Office, where she played a pivotal role in the company's transformation from voice to broadband services. In 2006, Storey was named to a key leadership role in the $67 billion AT&T-BellSouth merger. Post-merger she moved to vice president of sales, leading thousands of employees in consumer sales and service call centers across 14 states. She then served as senior vice president – AT&T Consumer Centers Support, where she led all operations support for the consumer wireline and mobility sales and care centers.
Storey is the author of Don't Downsize Your Dreams: Leadership Inspiration for Women, a book that stresses the importance of having the courage and passion to achieve your vision of success.
A native of Boston, Storey holds a bachelor's degree in psychology, with a criminal justice minor from the University of Georgia. She also holds an EMBA from UGA's Terry College of Business, and she is a graduate of the Leadership Atlanta class of 2008.
Storey and her husband live in St. Petersburg, FL, and she serves on the Terry College Alumni Board, the Terry Dean's Advisory Council, the Afiniti Advisory Board, and the AT&T Performing Arts Center Board, where she is the programming committee chair. She also serves as a mentor with Big Brothers Big Sisters, working with youth in underserved areas.
Her recent awards include: Top 10 Champion of Global Diversity, Diversity Global Magazine; Woman of Inspiration Award, Wind Enterprises; Top Executive in Corporate Diversity, Black Enterprise Magazine; Feminist Press Woman of Inspiration Award, The Feminist Press; Women to Watch, Diversity Journal.