Karen Jo Napoleon

Senior Lecturer

Office
422 Brooks Hall
310 Herty Drive
Athens, GA 30602
Phone Numbers
Work 706-542-3701
Email Address

Education

Degree Field of Study Institution Graduation Year
PhD
  • Operations Management
Georgia Institute of Technology
1997
MSM
  • Management
Georgia Institute of Technology
1990
BS
  • Management
University of Pittsburgh
1987

Research Interests

  • Service Operations
  • Information Technology

Selected Publications

Journal Articles

  • Karen Napoleon and Cheryl Gaimon. Fall, 2004. The Creation of Output and Quality in Services: A Framework to Analyze Information Technology-Worker Systems . Production And Operations Management, (13):245-259.

Book Chapters

  • Karen Napoleon and Cheryl Gaimon. Information Technology in Structured and Unstructured Service Environments. New Service Development:45.