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Terry College of Business

Georgia's flagship business school, founded in 1912

Karen Jo Napoleon

Department of Management
Terry College of Business
  • Senior Lecturer

Education

Degree Field of Study Institution Graduation Year
PhD Operations Management
Georgia Institute of Technology
 1997
MSM Management
Georgia Institute of Technology
 1990
BS Management
University of Pittsburgh
 1987

Research Interests

  • Service Operations
  • Information Technology

Selected Publications

Journal Articles

  • Karen Napoleon and Cheryl Gaimon. Fall, 2004. The Creation of Output and Quality in Services: A Framework to Analyze Information Technology-Worker Systems . Production And Operations Management, (13): 245-259.

Book Chapters

  • Karen Napoleon and Cheryl Gaimon. . Information Technology in Structured and Unstructured Service Environments. New Service Development: 45.
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