Operations management's role in service sector organizational performance. The concepts, skills, and research issues necessary to provide a competitive advantage to the service organization. Productivity improvement, quality of service delivery, work-force management, the impact of new technologies, and international issues.

Oasis Title

SERVICE OPNS MGT

Duplicate Credit

Not open to students with credit in MGMT 4260 or MGMT 8260

Semester Course Offered

Offered every year.

Grading System

A-F (Traditional)

Prerequisite

Permission of department

Syllabi MGMT 7260
Credit Hours 3.0

Schedule of Classes

Spring 2014

Time Mon Tue Wed Thu Fri
2 pm
3 pm
4 pm
2 pm-4:45 pm
0312 Sanford Hall
84982
2 pm-4:45 pm
0312 Sanford Hall
84982