Operations management's role in service sector organizational performance. The concepts, skills, and research issues necessary to provide a competitive advantage to the service organization. Productivity improvement, quality of service delivery, work-force management, the impact of new technologies, and international issues.

Duplicate Credit

Not open to students with credit in MGMT 4260 or MGMT 8260

Semester Course Offered

Offered every year.

Grading System

A-F (Traditional)

Prerequisite

Permission of department

Athena Title

SERVICE OPNS MGT

Syllabi MGMT 7260
Credit Hours 3.0