Operations management's role in service sector organizational performance. The concepts, skills, and research issues necessary to provide a competitive advantage to the service organization. Productivity improvement, quality of service delivery, work-force management, the impact of new technologies, and international issues.

Oasis Title


Duplicate Credit

Not open to students with credit in MGMT 4260 or MGMT 8260

Semester Course Offered

Offered every year.

Grading System

A-F (Traditional)


Permission of department

Syllabi MGMT 7260
Credit Hours 3.0

Schedule of Classes

Fall 2014

No scheduled meetings.