Managerial, behavioral, technological, and statistical concepts as related to Total Quality Management (TQM). Quality, continuous improvement and productivity are discussed. Focus is on understanding and being able to apply all the concepts throughout any organization (i.e., service, manufacturing, not-for-profit, and governmental).

Semester Course Offered

Offered every year.

Grading System

A-F (Traditional)


MGMT 3000

Athena Title


Syllabi MGMT 4240
Credit Hours 3.0