Managerial, behavioral, technological, and statistical concepts as related to Total Quality Management (TQM). Quality, continuous improvement and productivity are discussed. Focus is on understanding and being able to apply all the concepts throughout any organization (i.e., service, manufacturing, not-for-profit, and governmental).

Semester Course Offered

Offered every year.

Grading System

A-F (Traditional)


MGMT 3000 or MGMT 3000H or MGMT 3000E

Athena Title

Quality Management

Syllabi MGMT 4240
Credit Hours 3.0