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Terry College of Business

Georgia’s flagship business school, founded in 1912

Marketing Courses

MARK 4500: Services Marketing

Examination of the nature and features of services that distinguish marketing of services from marketing of physical goods. Emphasis is placed on adapting the marketing mix to retain customers and build loyalty. Models of services marketing, including the service profit chain and the service quality gap model, are introduced. Offered every year.

Prerequisite: MARK 3000.

3.0 hours

Programs of Study

Syllabi

Schedule of Classes

Fall 2013 Schedule
Athens, GA (University of Georgia)
Call # Instructor Mon Tue Wed Thu Fri
72866 Sleep
11 a.m.12:15 p.m.
Visual Arts 125
11 a.m.12:15 p.m.
Visual Arts 125
32864 Emmelhainz
2:30 p.m.3:45 p.m.
Sanford 309
2:30 p.m.3:45 p.m.
Sanford 309
Spring 2013 Schedule
Athens, GA (University of Georgia)
Call # Instructor Mon Tue Wed Thu Fri
72561 Sleep
11:15 a.m.12:05 p.m.
Sanford 212
11:15 a.m.12:05 p.m.
Sanford 212
11:15 a.m.12:05 p.m.
Sanford 212
92562 Sleep
12:20 p.m.1:10 p.m.
Sanford 209
12:20 p.m.1:10 p.m.
Sanford 209
12:20 p.m.1:10 p.m.
Sanford 209
72558 Emmelhainz
2:30 p.m.3:45 p.m.
Sanford 112
2:30 p.m.3:45 p.m.
Sanford 112
Fall 2012 Schedule
Athens, GA (University of Georgia)
Call # Instructor Mon Tue Wed Thu Fri
74665 Emmelhainz
2:30 p.m.3:45 p.m.
Sanford 209
2:30 p.m.3:45 p.m.
Sanford 209
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Page Updated on Wednesday, May 8, 2013