An exploration of best practices in the service sector by analysis of leading-edge firms and the strategies they employ to create and maintain competitive advantage. Emphasis is placed on the close coordination of marketing and operations in the design and implementation of service delivery processes.
SERVICE OPS MGT
Not open to students with credit in EMBA 8750
|Semester Course Offered||
Offered spring semester every year.
Schedule of Classes
Online or Arranged by Instructor
Atlanta, GA (Terry Executive Education Center)95375
No scheduled meetings.