An exploration of best practices in the service sector by analysis of leading-edge firms and the strategies they employ to create and maintain competitive advantage. Emphasis is placed on the close coordination of marketing and operations in the design and implementation of service delivery processes.
SERVICE OPS MGT
Not open to students with credit in EMBA 8750
|Semester Course Offered||
Offered spring semester every year.
Schedule of Classes
If EMBA 7750 is not offered for Fall 2014 you will see a page stating "No classes were found that meet your search criteria."
Course schedule information for the Fall 2014 term is currently only available in Athena.